This privacy policy explains how id8 retail Limited (“id8 retail”, “we”, “us”, or “our”) collects and uses personal information when you interact with us through our website and related services.

Our contact details

Name:  id8 retail Limited

Address: The Courtyard, High Street, Ascot, Berkshire, United Kingdom, SL5 7HP

E-mail: contact@id8retail.com

What information we collect, how we use it, and why

When you get in touch with us, for example by completing our new business contact form or requesting more information about our services, we may collect certain personal details so that we can respond to you and manage potential business engagements.

The main type of personal information we collect for these purposes is your name and contact details (such as your email address).

Lawful bases for using your information

We rely on the following lawful bases under UK data protection law when we handle this information:

• Consent – where you have asked us to contact you or otherwise agreed to receive information.

• Legitimate interests - for example, where we use contact details provided through our new business contact form so we can respond to enquiries, provide information about our services, and support initial commercial discussions.

Where we get personal information from

We obtain personal information directly from people who contact us, such as prospective or existing customers who submit a form, send us an email, or otherwise request information or a follow-up.

How long we keep information

Personal data you provide for enquiries or early-stage business discussions is usually kept for up to 36 months from the date we receive it. This retention period allows us to maintain adequate records relating to enquiries and potential opportunities.

Sharing information outside the UK

In some cases, we may need to transfer personal information outside the United Kingdom. If we do this, we comply with UK GDPR requirements and make sure appropriate safeguards are in place, such as using approved contractual protections. You can contact us if you would like more information about these safeguards.

Your data protection rights

Under UK data protection law, you have a number of rights in relation to your personal information. These include:

• Right of access - you can ask us for copies of your personal data.

• Right to rectification - you can ask us to correct information you believe is inaccurate or complete information you believe is incomplete.

• Right to erasure – in certain circumstances, you can ask us to delete your personal data.

• Right to restriction of processing – in certain circumstances, you can ask us to limit how we use your data.

• Right to object to processing – in certain circumstances, you can object to our use of your data.

• Right to data portability – in certain circumstances, you can ask us to transfer the personal data you gave us to another organisation, or to you.

• Right to withdraw consent – when we rely on consent as our lawful basis, you can withdraw that consent at any time.

You will not normally need to pay a fee to exercise these rights. If you make a request, we will respond within one calendar month. To exercise any of your rights, please contact us using the details set out above in the Our contact details section.

Cookie policy

Our website uses cookies and similar technologies to support core functionality, improve your experience, and help us understand how the website is used.

What are cookies?

Cookies are small text files that are stored on your device (for example, a computer, tablet, or smartphone) when you visit a website. They are widely used to enable websites to function, operate more efficiently, and provide information to site owners.

How we use cookies

We use the following main types of cookies on our website:

• Essential (strictly necessary) cookies – these are needed for the website to work correctly, for example enabling basic navigation and access to secure areas.

• Performance cookies – these help us understand how visitors use the website, so we can improve how it works and enhance the user experience.

• Functional cookies – these allow the website to remember choices you make, such as language preferences or other custom settings, to provide a more personalised experience.

We do not use cookies for advertising, profiling, or tracking you across third-party services.

How to complain

If you have any concerns about how we use your personal data, please contact us first using the details in the Our contact details section so that we can try to resolve the issue.

If you remain unhappy with our response, you also have the right to complain to the UK data protection supervisory authority, the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

April 2024